Terms and Conditions
Welcome to City Solutions!
*1. Introduction*
These terms of service outline the rules and regulations for the use of City Solutions's Website.
1. By accessing this
website we assume you accept these terms of service in full. Do not continue to use City Solutions's website if you do not accept all of the terms of service stated on this page.
The following terminology applies to these Terms of Service, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms of service. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of . Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
*2. Roles and Responsibilities*
*a. For Customers*:
- Customers are required to make all payments directly to City Solutions through the platform. - Payments are secured, and City Solutions will disburse the appropriate amount to the professional after deducting the agreed-upon commission. - *Customers are prohibited from paying professionals directly. If a customer violates this policy, the security deposit collected by City Solutions will not be refunded.*
*b. For Professionals*:
- Professionals must agree that all payments from customers will be collected by City Solutions. The platform will deduct the agreed-upon commission before transferring the remaining amount to the professional. - Professionals must not request or accept direct payments from customers. Violations will lead to account suspension and forfeiture of any pending payments. ---
*3. Payment and Commission Policy*
*a. Payment Process*:
1. Customers must pay the total service amount to City Solutions during the booking process. 2. City Solutions will deduct the applicable service fee (commission) before transferring the payment to the professional. 3. Payments to professionals are processed within [specific time frame, e.g., 48 hours] of job completion and customer confirmation.
*b. Commission Rates for Professionals*:
Professionals agree to pay City Solutions a service fee based on the type of service provided: - *Electricians*: 10% of the project cost or daily rate. - *Plumbers*: 10% of the project cost or daily rate. - *Physiotherapists*: 10% of the daily rate. - *Mehndi Artists*: 10% per client. - *Beauticians*: 10% per client. - *Labourers*: 10% per day or per project. - *Painters*: 10% of the project cost or daily rate. - *Photographers*: 10% of the project cost or per shoot. - *Carpenters*: 10% of the project cost or daily rate.
*c. Direct Payments*:
- *Customers must pay directly to City Solutions.* - *If a customer pays a professional directly, the customer’s security deposit collected by City Solutions will not be refunded.* - Professionals who accept direct payments from customers will face immediate suspension of their account and forfeiture of any pending payments. ---
*4. Cancellation and Refund Policy*
- Customers can request cancellations in accordance with our Refund Policy. Refunds, if applicable, will exclude the service fee. - In case a professional fails to complete a job, City Solutions may issue a partial or full refund to the customer.
*5. Professional Conduct and Penalties*
- Professionals are prohibited from accepting direct payments or attempting to bypass the platform. Violations will lead to: - Immediate suspension or termination of the account. - Loss of any payments held by City Solutions as a security measure.
*6. Limitation of Liability*
- CitySolutions.in acts solely as a facilitator. We are not responsible for the quality of services provided by professionals or disputes arising between customers and professionals. - Any disputes regarding service quality must be resolved directly between the customer and the professional. ---
*7. Privacy and Data Protection*
- CitySolutions.in respects user privacy. For detailed information on how we collect and handle personal data, please refer to our Privacy Policy. ---
*8. Amendments*
CitySolutions.in reserves the right to modify these Terms and Conditions at any time. Users will be notified of changes through the platform or email. Continued use of the platform constitutes acceptance of the updated terms. ---
*9. Governing Law*
These terms are governed by the laws of the region in which City Solutions operates. Any disputes will be resolved under the jurisdiction of local courts. ---
*10. Contact Us*
For queries regarding these Terms and Conditions, please reach out to us at:
*Email*: mail.citysolutions.gmail.com
*Phone*: 9596060942